New Zealand

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The freedom to always do what's right for our clients

Lockton New Zealand boasts experts in all facets of risk and insurance across a diverse range of industries. Our team is committed to understanding our client's business and objectives to deliver demonstrable value and benefits through local specialist services and global knowledge.

With risk and insurance advisers in Auckland, Hamilton and Christchurch, we are a full-service corporate broker with plans to fill the gap in the New Zealand corporate space by raising the bar on service levels offered by other brokers. Lockton also has its sights set on further expansion in other locations across the North and South Islands in the short to medium term.

As part of the world's largest privately-held insurance brokerage, we bring the resources and talent of a global company that empowers its people to put clients first. The result is a group of highly experienced insurance brokers and advisers who work together to provide exceptional service and solutions.

We would welcome the opportunity to show how Lockton New Zealand can make a difference to you.

Our mission

To be the worldwide value and service leader in insurance brokerage, employee benefits, and risk management.

Our goal

To be the best place to do business and to work.

Products and Services

We're ready to help you with all your risk management and insurance needs, including, but not limited to:

•  Agriculture
•  Captives & Alternative Risk Transfer
•  Construction
•  Corporate
•  Employee Benefits
•  Film & Entertainment
•  Healthcare
•  Marine
•  Pacific Practice
•  Power & Energy
•  Professional & Financial Lines
•  Real Estate & Construction
•  Surety
•  Trade Credit

Our Terms of Business Agreement and Financial Advice Disclosure sets out the terms and conditions under which we will provide services to you and your business.

Click here to download our Terms of Business Agreement and Financial Advice Disclosure

Auckland Office

Level 9, 1 Albert Street
Auckland CBD, New Zealand
PO Box 679 Shortland Street Auckland 1140

E info.nz@lockton.com
T +64 09 300 2135

Key Contacts

Melanie Harding
Chief Operations Officer
melanie.harding@lockton.com
+64 21 909 114

Ian Fair
Executive Manager

ian.fair@lockton.com
+64 27 552 4521

Niall Martin
Head of Employee Benefits
niall.martin@lockton.com

+64 21 909 224

Jessica Schade
Head of Captive / ART
jessica.schade@lockton.com

+64 21 909 203

Ged McCombie
Head of Pacific
ged.mccombie@lockton.com
+64 21 909 118

The key to our success

Complaints and Disputes

If you are not fully satisfied with our services, please contact our Complaints/Disputes Manager, and tell them about your complaint or dispute. If your complaint cannot be immediately resolved, we will acknowledge your complaint/dispute in writing within 2 working days providing you details of our internal complaints process and the person responsible for managing your complaint. We will endeavour to resolve your problem within 20 working days.

If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to an external dispute resolution service Insurance & Financial Services Ombudsman Scheme  (IFSO) of which LCNZ is a member.  This service is free of charge.  A person may submit a complaint by using IFSO’s online form or by contracting IFSO by phone or email.  BY submitting a complaint, the complainant is deemed to have agreed to have the complaint considered under the rules.

IFSO can be contacted on 0800 888 202 (freecall) or online at www.ifso.nz. The mailing address is: PO Box 845 Wellington 6143 New Zealand.

Melanie Harding
Lockton Complaints/Disputes Manager
Chief Operating Officer

melanie.harding@lockton.com