We take complaints seriously and maintain a procedure to ensure that they are dealt with promptly and fairly.  If you wish to register a complaint, please notify the CEO either in writing to our address or by telephone +356 2011 9707.  If we cannot resolve your complaint straight away, we will acknowledge receipt and arrange to investigate the matter and provide you with a response.  If you are not happy with our response and you are eligible you may refer the matter to the Office of the Arbiter for Financial Services, First Floor, St Calcedonius Square, Floriana FRN1530 telephone: +356 8007 2366 or e-mail: complaint.info@financialarbiter.org.mt